Right to cancel under distance selling regulations
In accordance with Consumer Contracts Regulations 2013 for any purchase bought through seasonedcourses.com you have a legal right to change your mind within 14 days and receive a refund. You don’t have the right to change your mind:
a) the course has or will be conducted within the 14 day cooling off period.
b) if the course has been attended during the cooling off period.
If you want to exercise your right to change your mind, please contact the Seasoned team through either phone call to 01283 711 681. Alternatively you can write to us by e-mail at firstname.lastname@example.org. Please provide your name, details of the order and, where available, your phone number and e-mail address.
We will refund you the price you paid when you made your booking, by the method you used for payment. This will be done within 14 days of notifying us.
Your above rights under the Distance Selling Regulations are not affected by any separate returns policy on our website.
Our courses are planned in advance and as a result you are not able to cancel a course and get a refund if you can no longer attend it. This includes poor health, health of a family member or adverse weather conditions. However, if you cancel over 6 weeks before the start of the course, you can choose an alternative date or course of an equivalent value. In this instance, transfers are subject to availability and a transfer fee may be payable. In certain circumstances we may, at our discretion, allow you to transfer your booking to a friend or family member.
If you need to change the date of a course, please give us at least 6 weeks notice of this in writing as per our Terms and Conditions.
If you cancel within 6 weeks of the course, no transfers are permitted and you will forfeit your place. You must contact us as soon as possible by phone or email to cancel a course (contact via social media is not accepted). You are able to transfer the place to a family member / friend.
We strongly recommend that you have insurance to cover you not being able to attend for any reason such as illness, hospital appointments, children’s illness or bereavement. If you already have travel and holiday insurance this may cover you, we recommend that you check your policy is an all year-round policy and it covers you for events such as cookery courses.
We reserve the right to cancel, suspend or vary a course if events occur which are outside of our reasonable control (including extreme weather or power failure) and we will not be liable for any loss resulting from such an event. If we cancel a course, we will offer an alternative course but will not be held liable for any other costs incurred, such as travel or accommodation costs.
Gift Vouchers are not eligible for refunds after the initial 14 days cooling off window.
Please e-mail us on: email@example.com or call us on 01283 711681 for more information about our refund policy should you need any further assistance.